Returns & Exchanges
At SOKOLLAB, we want you to be fully satisfied with your purchase, which is why we offer a 14-day return window for unopened and unused items in their original packaging. Please note that for hygiene reasons, certain products like beauty items and earrings cannot be returned once the seal is broken.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.
Secure Packaging
Carefully pack the items in their original condition, ensuring all tags, seals, and protective layers are intact to avoid damage during transit.
Ship the Items
Affix the provided return label or use a tracked shipping service to send the package back to our designated processing center.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing