Frequently Asked Questions
Everything you need to know about your SOKOLLAB experience.
How long does shipping typically take?
Orders are generally processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unopened packaging and in resalable condition to qualify for a full refund.
Are all products authentic?
Yes, we guarantee that 100% of our inventory is sourced directly from authorized distributors and official brand partners to ensure complete authenticity.
Do you offer international shipping?
Currently, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and are calculated at the final stage of checkout.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress.